How do I upload or submit my graphics for my custom order?
After you place your order you will receive an order confirmation email. Respond to the order confirmation email and attach any graphics we will need to complete your custom order.
Can I do my own pattern layout and design?
You may use our .pdf PRODUCT TEMPLATES to aid in understanding our patterns. Use them to layout your designs. These templates are not to scale but we will take care of the proportions when you place your order. We will send a pattern layout sketch for your final approval before we begin production.
When will my custom order ship?
"Standard" orders are ready to ship in 30 days. "Rush!" orders are ready to ship in 10 days. Ready to ship does not mean order will be "in-hands". For quicker turnaround have any artwork, you will be providing, ready to submit. We will not start production of your order until the pattern layout sketch we provide has been reviewed and approved by you.
How much will shipping be for my order?
We offer flat rate shipping for every order. Orders shipping to U.S. are $5.95. Standard International shipping is $15.95.
How do I order custom CRUZ CMBT performance apparel for my gym or club?
Custom one-off's may be ordered directly from our website. We also offer wholesale pricing to qualified customers. To be considered for a wholesale account please fill out the wholesale inquiry.
Regarding graphics, what does "vector" mean?
The vector graphics we need to make your custom apparel are line based drawings rather than pixel or "raster" based. Vector graphics are scaleable and will not lose resolution if scaled up. To maintain the integrity of your graphic, do not forget to outline, or convert to curves, any fonts that may be in your graphic file. Fonts that are not outlined will be substituted for something else. Two very popular programs for creating vector graphics are Adobe Illustrator and Corel Draw. If you cannot provide vector graphics to us, we may be able to convert your high resolution raster files. An additional fee may apply.
Can you create a logo or design for me?
Yes. This service would not be included in your custom item purchase but our designers will be happy to give you a quote for any design work you need.
How should I get my custom gi patch sewn on?
Our gi patches are designed to be sewn on. Download the TAILORS INSTRUCTIONS and give them to your tailor or alterations specialist as a guide for best results.
Can I put any graphics or words on my custom item?
We reserve the right to decline any requested customization that includes profanity, slander, trademarks and/or any other violations not consistent with the CRUZ CMBT brand.
What is the CRUZ CMBT return policy?
There are no returns available for custom items. After ordering, during the production process, please be sure the layout sketch and size quantities approved are exactly what you want. Stock items may be returned within 15 days of the purchase. Stock items are determined Unreturnable if worn, have tags removed, or have sustained damage by the customer. Return item(s) must be sent to the CRUZ CMBT Studio address. Include receipt or ORDER # and a description of the problem with the order. Include your contact info, name, address, phone number and email address. This information will allow us to contact you, if necessary about the return. The returned items may be exchanged for credit towards another CRUZ CMBT purchase. We do not reimburse any additional shipping cost you may incur when returning/exchanging item(s). Contact us by phone or email to initiate a return and have an RMA number issued.
Can you repair my CRUZ CMBT items?
Yes, in many cases we can re-craft your custom item. Combat athletes put our gear through tons of abuse and we expect your CRUZ CMBT apparel to last a very long time. In the event you have a stitch failure, you may send the garment back and we will repair them.