How do I upload or submit my graphics for my custom order?
After you place your order you will receive an order confirmation email. Respond to the order confirmation email and attach any graphics we will need to complete your custom order.
Can I do my own pattern layout and design?
You may use our .pdf PRODUCT TEMPLATES to aid in understanding our patterns. Use them to layout your designs. These templates are not to scale but we will take care of the proportions when you place your order. We will send a pattern layout sketch for your final approval before we begin production.
When will my custom order ship?
"Standard" orders are ready to ship in 30 days. "Rush!" orders are ready to ship in 10 days. Ready to ship does not mean order will be "in-hands". For quicker turnaround have any artwork, you will be providing, ready to submit. We will not start production of your order until the pattern layout sketch we provide has been reviewed and approved by you.
We are not responsible for delays caused by USPS, stolen packages, and/or replacement of lost orders submitted with the incorrect shipping address.
How much will shipping be for my order?
We offer flat rate shipping for every order. Orders shipping to U.S. are $5.95. Standard International shipping is $15.95.
How do I order custom CRUZ CMBT performance apparel for my gym or club?
Custom one-off's may be ordered directly from our website. We also offer wholesale pricing to qualified customers. To be considered for a wholesale account please fill out the wholesale inquiry.
Regarding graphics, what does "vector" mean?
The vector graphics we need to make your custom apparel are line based drawings rather than pixel or "raster" based. Vector graphics are scaleable and will not lose resolution if scaled up. To maintain the integrity of your graphic, do not forget to outline, or convert to curves, any fonts that may be in your graphic file. Fonts that are not outlined will be substituted for something else that our computer thinks is a match. Two very popular programs for creating vector graphics are Adobe Illustrator and Corel Draw. If you cannot provide vector graphics to us, we may be able to convert your high resolution raster files. An additional fee may apply.
Can you create a logo or design for me?
Yes. This service would not be included in your custom item purchase but our designers will be happy to give you a quote for any design work you need.
How should I get my custom gi patch sewn on?
Our gi patches are designed to be sewn on. Download the TAILORS INSTRUCTIONS and give them to your tailor or alterations specialist as a guide for best results.
Can I put any graphics or words on my custom item?
We reserve the right to decline any requested customization that includes profanity, slander, trademarks and/or any other violations not consistent with the CRUZ CMBT brand.
What is the CRUZ CMBT return policy?
Free & easy returns: If you are not 100% satisfied with your CRUZ CMBT purchase you may return it within 10 days of ship date for an exchange or money back.
Can you repair my CRUZ CMBT items?
Yes, in many cases we can re-craft your custom item. Combat athletes put our gear through tons of abuse and we expect your CRUZ CMBT apparel to last a very long time. In the event you have a stitch failure, you may send the garment back and we will repair it.